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Triage Guide

This doc covers how we classify, prioritize, and route incoming issues in Linear.

Issue types​

There are two types of issues:

  • Feature: a major new capability, either customer facing or internal
  • Task: regular work that doesn't qualify as a feature

Priorities and SLAs​

PrioritySLANotes
UrgentImmediateTakes precedence over other work
High1 to 2 weeks
Medium4 to 6 weeks
LowBest effort

Triage outcomes​

How to route an issue once you've classified it:

  • Urgent

    • Assign to Michael
    • Status: Triage
    • Priority: Urgent

  • High

    • If it falls under your squad, assign to a dev on your squad
    • If it falls under the other squad, assign to that squad and add the corresponding Squad label
    • If you're unsure which squad owns it, assign to Pickup tasks:
      • Status: Todo
      • Priority: High
      • Label: Pickup

  • Medium or Low: add to pickup tasks. No immediate assignment needed.

  • Feature request / product design required / priority unclear

    • Assign to Michael
    • Status: Triage
    • Label: Product required

Useful views​